Please read these Terms & Conditions carefully before using viva89's online gaming platform. By accessing or using our services, you agree to be bound by these terms.
These Terms & Conditions constitute a legally binding agreement between you (the "Player", "User", or "you") and viva89 (the "Company", "Platform", "we", "us", or "our"). By creating an account, depositing funds, or using any viva89 services, you acknowledge that you have read, understood, and agreed to be bound by these terms in their entirety. If you do not agree with any part of these terms, you must not use our platform.
For the purposes of these Terms & Conditions, the following definitions apply:
By clicking "I Agree", registering an account, or using any service on viva89, you expressly acknowledge and agree to comply with these Terms & Conditions, as well as all policies incorporated by reference, including but not limited to our Privacy Policy and Responsible Gaming Policy. Your continued use of the platform after any modifications to these terms constitutes your acceptance of the revised terms.
We reserve the right to amend, modify, or update these Terms & Conditions at any time without prior notice. It is your responsibility to review these terms periodically. Material changes will be communicated via email or prominently displayed on the platform. If you do not agree to any changes, you must immediately cease using the platform and withdraw your remaining balance, subject to applicable withdrawal procedures.
To create an account and use viva89 services, you must meet all of the following eligibility criteria:
You must be at least 21 years of age at the time of account registration. This is a strict requirement in compliance with Indonesian regulations governing gambling activities. viva89 employs age verification procedures during the KYC process. If you are found to be under 21 years of age, your account will be immediately terminated, all bets voided, and any winnings forfeited without recourse.
You must have full legal capacity to enter into binding contracts under the laws of your jurisdiction. You are not permitted to use viva89 if you are subject to any legal incapacity, bankruptcy proceedings, or court-imposed restrictions on financial transactions.
viva89 services are intended for residents of Indonesia. By using the platform, you confirm that you are physically located in Indonesia at the time of access and use. We reserve the right to verify your location through technical means. Access from jurisdictions where online gambling is explicitly prohibited may result in account closure and forfeiture of funds to the extent permitted by applicable law.
Each Player is permitted to hold only one (1) account on viva89. Creating multiple accounts (also known as "multi-accounting") is strictly prohibited and will result in immediate suspension of all associated accounts, forfeiture of balances, and cancellation of all bets. This rule applies even if multiple accounts are registered under different personal details or addresses within the same household.
You are not eligible to use viva89 if you are an employee, contractor, or family member of an employee of viva89 or any of its affiliated entities, game providers, or payment processors. Additionally, individuals previously excluded from viva89 or who have self-excluded from gambling services are not permitted to create new accounts.
To create a viva89 account, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address in Indonesia, valid email address, and mobile phone number. You are solely responsible for maintaining the accuracy of your account information and must promptly update any changes.
You are responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. All activities conducted through your account will be deemed to have been authorized by you, and you are liable for all wagers, transactions, and communications made using your account. If you suspect unauthorized access to your account, you must notify viva89 support immediately.
viva89 operates under strict anti-money laundering (AML) and know-your-customer (KYC) regulations. You may be required to submit valid government-issued identification documents (such as Indonesian KTP/e-KTP, passport, or driver's license), proof of address (such as utility bills or bank statements), and potentially proof of payment method ownership. Failure to complete KYC verification within the requested timeframe may result in account restrictions, including the inability to withdraw funds until verification is successfully completed.
All documents submitted for KYC purposes must be clear, legible, and valid (not expired). We reserve the right to request additional documentation or conduct additional verification procedures at our sole discretion. Personal data collected during KYC is processed in accordance with our Privacy Policy.
viva89 reserves the right to suspend or restrict your account at any time pending verification of your identity, age, payment methods, or source of funds. During suspension, you will not be able to place bets, claim bonuses, or withdraw funds until verification is satisfactorily completed. We will make reasonable efforts to complete verification promptly, but processing times may vary depending on the complexity of the case.
viva89 accepts deposits in Indonesian Rupiah (IDR) through various payment methods including Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). Minimum and maximum deposit amounts vary by payment method and are displayed at the time of transaction. Deposits are typically processed instantly, though processing times may vary depending on your bank or e-wallet provider.
You may only deposit funds from payment methods registered in your own name. Third-party deposits (funds deposited from accounts not in your name) are strictly prohibited and may result in immediate account closure and fund confiscation. viva89 is not responsible for any fees charged by your bank or payment provider for deposit transactions.
You may request a withdrawal of your account balance at any time, subject to the following conditions:
Withdrawals are typically processed within 15 minutes during Indonesian banking hours (WIB timezone), though processing times may be extended for manual review, security checks, or during weekends and public holidays. viva89 reserves the right to reverse any withdrawal if the account holder is found to have violated these Terms & Conditions, including but not limited to bonus abuse, multi-accounting, or fraudulent activity.
All transactions on viva89 are conducted in Indonesian Rupiah (IDR). Exchange rates for bonuses, promotions, or game payouts displayed in other currencies are for reference only and may not reflect real-time market rates.
viva89 offers various bonuses and promotions including welcome bonuses, deposit bonuses, cashback offers, free bets, and loyalty rewards. Each bonus is subject to specific terms and conditions (including wagering requirements, minimum odds, game restrictions, maximum bet limits, and expiry dates) which are clearly stated in the promotional terms for that particular offer. It is your responsibility to read and understand the specific terms of any bonus before claiming it.
Most bonuses require you to wager the bonus amount (and sometimes the deposit amount) a specified number of times before any winnings derived from the bonus can be withdrawn. For example, a bonus with a 10x wagering requirement means you must place bets totaling 10 times the bonus amount before the bonus and associated winnings become withdrawable. Different games may contribute different percentages toward wagering requirements (e.g., slots may contribute 100%, while table games may contribute 10% or be excluded entirely). Wagering requirements and game contribution percentages are specified in each promotion's terms.
viva89 strictly prohibits bonus abuse, which includes but is not limited to: creating multiple accounts to claim the same bonus multiple times; colluding with other players to manipulate bonus outcomes; employing betting strategies designed solely to meet wagering requirements with minimal risk (e.g., betting on opposite outcomes in sports); or any other activity that exploits bonuses contrary to their intended promotional purpose. viva89 reserves the right to void bonuses, cancel bets, and confiscate winnings obtained through bonus abuse. Repeat offenders will have their accounts permanently closed.
You may choose to forfeit an active bonus and its associated winnings at any time by requesting a withdrawal or cancelling the bonus through your account settings. Once a bonus is forfeited or cancelled, it cannot be reinstated. If you attempt to withdraw funds while an active bonus with incomplete wagering requirements exists in your account, the bonus and any winnings derived from it will be automatically forfeited, and only your deposited funds (minus any amounts already wagered) will be available for withdrawal.
When participating in any game on viva89, you agree to abide by the specific rules of that game as published on the platform or provided by the game provider. For sports betting, official results as determined by the governing sports authority are final. For casino games, togel, and sabung ayam, results are determined by certified Random Number Generators (RNG) or live event outcomes as applicable. viva89 does not influence or manipulate game outcomes.
viva89 reserves the right to refuse or limit any bet at its sole discretion. Bets are not considered accepted until you receive confirmation on the platform. In the event of technical errors, obvious pricing mistakes (palpable errors), or incorrect odds, viva89 reserves the right to void affected bets and refund stakes. If a game or event is cancelled, postponed, or abandoned, bet settlement will follow the specific rules published for that sport or game type.
In the event of technical malfunctions, communication errors, or system failures that affect gameplay, viva89 will make reasonable efforts to resolve the issue fairly. If a game disconnects mid-play, most games will allow you to resume from where you left off. If resumption is not possible and the outcome is not yet determined, the bet may be voided and the stake refunded. viva89 is not liable for any losses arising from technical issues beyond our reasonable control, including but not limited to internet connectivity problems, device malfunctions, or third-party service interruptions.
All Players are expected to engage in fair play. Cheating, hacking, exploiting game vulnerabilities, using automated betting software (bots), or any other form of unfair advantage is strictly prohibited and will result in immediate account termination and forfeiture of all funds. viva89 employs sophisticated monitoring systems to detect irregular betting patterns and suspicious activity.
The following activities are strictly prohibited on viva89 and may result in immediate account suspension, closure, and forfeiture of funds:
viva89 reserves the right to report any suspected illegal activity to relevant law enforcement authorities and to cooperate fully with any investigations.
viva89 reserves the right to suspend or terminate your account at any time, with or without prior notice, if we reasonably believe you have violated these Terms & Conditions, engaged in prohibited activities, or if required by law or regulatory authorities. During suspension, you will not be able to access your account, place bets, or withdraw funds pending investigation.
You may request to close your account at any time by contacting viva89 customer support. Upon closure, you must withdraw your remaining balance. If you have requested self-exclusion for responsible gaming reasons, your account will be closed immediately and cannot be reopened for the duration of the self-exclusion period you specified. For more information on self-exclusion, please refer to our Responsible Gaming page.
If your account remains inactive (no login, deposit, or bet) for a continuous period of 12 months or more, viva89 may classify it as dormant and charge a monthly maintenance fee of IDR 50,000 or 5% of the remaining balance (whichever is lower) until the balance reaches zero or the account is reactivated. You will be notified by email before any maintenance fees are applied.
While viva89 strives to provide uninterrupted service, we do not guarantee that the platform will be available at all times or free from errors. viva89 is not liable for any loss or inconvenience arising from service downtime, maintenance periods, technical failures, or third-party service interruptions. We reserve the right to modify, suspend, or discontinue any part of the platform at any time without liability.
viva89 services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the platform will meet your expectations, that games will be error-free, or that results will be favorable. You use viva89 at your own risk.
To the maximum extent permitted by applicable law, viva89 and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of profits, data, or goodwill. Our total liability to you for any claim arising from or related to these Terms & Conditions shall not exceed the amount deposited into your account in the three (3) months preceding the claim.
If you have a complaint or dispute regarding any aspect of viva89 services, you must first contact our customer support team in writing via email or live chat with full details of the complaint. We will investigate and respond to your complaint within a reasonable timeframe, typically within 14 business days.
viva89's decision on any dispute shall be final and binding. If you are not satisfied with the resolution, you may have the right to escalate the matter to an independent alternative dispute resolution service or regulatory authority, depending on the nature of the dispute and applicable law.
These Terms & Conditions are governed by and construed in accordance with international gaming law and the laws applicable to viva89's operating jurisdiction. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in viva89's jurisdiction, unless mandatory consumer protection laws in your jurisdiction provide otherwise.
viva89 reserves the right to amend, modify, or replace these Terms & Conditions at any time. Changes may be made to reflect legal or regulatory requirements, platform updates, or operational improvements. When material changes are made, we will notify you by email, in-app notification, or prominent website banner. Your continued use of viva89 following notification of changes constitutes your acceptance of the revised terms. We encourage you to review these Terms & Conditions periodically to stay informed of any updates.
If you have any questions, concerns, or require clarification regarding these Terms & Conditions, please contact viva89 customer support:
Email: [email protected] (display only, not a clickable link)
Live Chat: Available 24/7 through the viva89 website
Customer Support Hours: 24 hours a day, 7 days a week (WIB timezone)
Support Languages: Bahasa Indonesia and English
Our customer support team is dedicated to assisting you with any questions or issues related to your viva89 account, gameplay, payments, or platform usage. We aim to respond to all inquiries promptly and professionally.
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